FAQs

All your questions regarding our Vancouver boat parties and private cruise bookings answered:

Where is the vessel located?
Burrard Qeen's corporate office is at 408 - 10581 140 Street Surrey,
BC. The boat is moored at 750 Pacific Boulevard, Vancouver, BC.

Is there parking nearby?
There is paid parking only steps away from where our boats are moored. Rates vary depending on the time of the day and day of the week. Check with The Harbor Front Centre for current rates.

How is Burrard Queen prepared to handle COVID bookings and events?

We have reduced our capacity to 25% to make it possible to socially distance while enjoying our cruises and events. We have sanitizing stations at various spots and we have provided our staff and crew with handling, sanitizing and keeping safe. Check all our preps here.

What should we wear?
Clothing that is appropriate to both the weather and the event is recommended. The important rule is to be comfortable. Evenings can be cool on the water as the climate on the lake can be unpredictable, therefore, it is recommended to wear
layered clothing. On an afternoon cruise, sunscreen and sunglasses will make for smooth sailing. All footwear is acceptable; however, low or flat heels are preferred.


Will my cell phone connect on board?
Yes. However, you may experience some “dead” zones out on the water.


Will I get seasick?
No, unless you generally get motion sickness, e.g. In your personal car etc. Today’s cruise ships are engineered with state-of-the-art stabilizers that greatly reduce motion on deck. 


Is there music on board?

There will be a DJ on board playing music to dine and dance for an additional charge to the Charter fee.


Can we bring our own DJ?
Our DJs are all professionals who provide you with the type of music you prefer. However, if it is important to you to have your selected DJ on board, you certainly may do so. Our DJ will be on board to monitor the use of the installed equipment and the sound level. Unfortunately, outside equipment is not allowed on board since a professional sound system is already installed on the boat. Sanvee cruise has to abide by the strict noise laws in the harbor. For details on the additional fee, please contact our Manager.


Is there an age restriction for attending a cruise?
The age restriction for private charters is at the discretion of the charterer.


Are the boats safe for children and infants?
Yes, absolutely. Every year we take thousands of children on board our vessel. We also welcome school trips.


Can you tell me a little about the Vessel?
Burrard Queen offers interior deck space with seating, outdoor strolling decks, dance floor, full service bar, restroom and panoramic views. Our vessel is Wi-Fi enabled and centrally air-conditioned and heated. For any specific details on our vessel, please connect with us.

 

Do you cruise rain or shine?
We cruise in all types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it’s raining. The boat has rooms indoor that are fully enclosed.

 

Does the Cruise sail all year?
Burrard Queen sails throughout the year. The vessel is equipped with air conditioning/heating to support all four seasons. 

What time are your cruises and how long are they?
Breakfast Cruise - 7:00 AM to 10:00 AM
Lunch Cruise - 10:30 AM to 2:00 PM
High Tea Cruise - 2:30 PM to 6:00 PM

Dinner Cruise - 6:30 PM to 10:30 PM
After Dinner Cruise - 11:00 PM to 3:00 AM
We can customize cruises for an additional fee.


Where does the Vessel go?
Our Vessel cruises on the sheltered waters of the Vancouver rivers. Please note, the final route is determined by the captain who considers the weather and traffic details. It is his job to ensure a smooth and safe trip.

 

What is the capacity of your Vessel?
Burrard Queen can accommodate up to 220 guests

 

What is “Boarding Time”, “Cruising Time”, “Docking Time” & “Final Disembarking Time”?

  • Boarding time is typically scheduled for first 30 minutes before the cruising time.For private charters, the boarding time may vary, and it is up to charterer’s discretion. Please contact your event lead for specific details.

  • Cruising Time is when the boat is cruising on the water.

  • Docking Time is the scheduled time that the boat will return to the dock.

  • Final Disembarking Time is the time allotted for guests to gather their belongings and wave their final goodbyes. This process may take up to 30 minutes after docking the boat.

 

Do you permit Filming, Videography and Photography during cruising?

Filming and photography is permitted during the charter however, the Company, Owner, Captain or Crew member shall not be liable for any type of filming, video shooting and photography in public places by the Charterer and their guests. We also have our own photographers who can take pictures for you at competitive rates.


May we decorate ourselves?

Yes, you may however, please note this must be done in the hour prior to your boarding time. If you require more time, we may assist you with an additional charge depending on the time request. A maximum of five people will be allowed on board to decorate it. Please check your contract for what decoration is allowed/not allowed.


What is included in the menu?

We will customize our menus according to the client’s requirements and budget.

 

Can we bring outside food on the cruise?

Yes, outside food is allowed on the cruise, but there will be additional charges for using the kitchen for warming purposes.


May I bring my own liquor?

Unfortunately, BC liquor laws does not allow you to bring outside alcohol with you or to take with you alcohol purchased on the boat.


What if we want liquor brands that you don’t currently carry?

We would be happy to bring in any specific brands of beer, liquor or wine that we are able to provide under our liquor license. This arrangement will require advanced planning with our Event Coordinators and should be completed no less than 15 business days prior to your event date. Conditions apply, therefore, please contact our Sales Manager for details.

 

Are you allowed to smoke/vape?

There is no smoking on any open public cruises. On private parties, smoking is permitted on the outside decks of the vessel, where food and beverages may not be consumed. This is in compliance with the BC Smoking by-laws pertaining to

passenger vessels.


What other entertainment can we have onboard?

Our cruise coordinators are experienced in suggesting and organizing previously used entertainment on board. We can accommodate and organize events on themes such as: Casinos, Karaoke, Magicians, Musicians, and many more. Just

about any ideas you have can be fulfilled on board.


What do you need to book a cruise?

The most important details are to choose a date and vessel and book immediately to secure both. We require a deposit to book the cruise. A contract will be sent to you for your signature as well. Please contact our Sales Manager.


What happens after the cruise is booked?

You will receive an official confirmation email. The boarding time and all otherdetails will be mentioned on the email. The complete balance amount must be paid 7 days prior to the day of the event. After the cruise is booked, you can sit with our

planners who will work with you to enhance your event. We also suggest that you sit with the chef or the caterer to plan and organize your meal.


Which forms of payment do you accept?

We accept cash, cheque, Visa, MasterCard, American Express and Diner’s Club in addition to electronic transfers, money orders, and certified cheques. If full balances are paid by credit card then there will be an administration fee charged (2% for Visa and Mastercard and 3% for American Express and Diner’s Club) to the balance. Full payment is required a week prior to your cruise.


What is your payment schedule?

Along with a signed copy of the contract, the following schedule and payment applies:

  • The initial non-refundable deposit in the sum of $1000.00 (One Thousand Dollars) or a 25 % of the total payment. Whichever is higher is due at the time of Signing of the Contract.

  • Second payment: 30% of the payment must be made 20-30 days prior to the cruise or whatever has been finalized with the sales manager.

  • Final payment: The balance full payment must be done at least 7 days prior to the event.

What is your cancellation and refund policy?

Client acknowledge that the deposit is not refundable, and cancellations are not accepted within 75 days of the cruise date as well as at the time he/she assumes all responsibility for the full charter fee. Notification of cancellation must be made in writing. The captain has exclusive and sole authority and jurisdiction with respect to the matter of safety for guests and vessel. Should the captain deem it necessary to remain at the dock due to inclement weather, it shall not result in any

reduction or refund of the charter fee.


What if we miss the boat, or wish to leave early?

We hope that you will adhere to the timings of the cruise. We cannot make any exceptions. The crew time, however, is depended on the organizer. It is up to him to delay the cruise and wait for you. There will be no changes in the arrival time. Departure time can be delayed if the event organizer/planner wants to.


I still have questions! Who can I talk to?

If you still have any questions, contact us here and we will get back to you shortly. 

Food Partners

© 2023 Concord Sanvee

   Quick Links: Get a quote | Upcoming Events   

Corp. Office: 408 - 10581 140 Street Surrey, BC - VMT 0M7

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604 779 2258 | burrardqueen@gmail.com

Burrard Queen is moored at Slip A6 & A7, 750 Pacific Boulevard (Plaza of Nations), V6B 5E7